Delivery Time:

Viviane Vietnam aims to dispatch goods as quickly as possible:

1. Ho Chi Minh City:
   - Inner Ho Chi Minh City: within 24 hours
   - Ho Chi Minh suburbs: 1 - 2 days
2. Over the country:
   - In the city: 1 - 3 days
   - Outside other provinces/communes/wards: 3 - 5 days

Order Processing and Shipping:

Step 1:

          You will receive an order confirmation by e-mail shortly after placing your order. Viviane Vietnam customer service team will contact you as quickly as possible to confirm your order, address and delivery time. Viviane Vietnam will enthusiastically support if you are self-ordering to ensure you have ordered the products that are of the most appropriate sizes and styles for your body. 

Step 2:

Delivery man of Viviane Vietnam or carrier partners of Viviane Vietnam will contact you to deliver your goods to you. If your choice of payment method is not via the credit card or bank transfer, please pay directly to the delivery man when receiving your products.

Step 3:

After receiving your goods, if there are any mistakes or questions, please contact Viviane Vietnam via phone number (028) 35 111 787 for inquiries and finding solutions. Viviane Vietnam is always ready to help you anytime, anywhere.

Shipping charges:
Free shipping to all orders of more than 600,000 VND or will be charged in some cases with shock sale products.

Shipping fee will be counted if your order value under 600,000 VND according to area: 

1. Ho Chi Minh City:
   - Inner Ho Chi Minh City: 25,000 VND
   - Ho Chi Minh suburbs: 38,000 VND
2. Other provines: 38,000 VND

Customer will receive your order at home and then pay the money for the shipper. When you receive your item, remember that check your item before payment transaction. If you think that the size is not fitted to you or you do not like this item, please turn it back to shipper as soon as possible without fee shipping.  

Due to the nature of the product, Viviane Vietnam do not resolve returning panties after customer paid or even tried.