Thank you for visiting website http://www.viviane.vn. We are committed your privacy. Please read the following privacy policy to understand the commitments we respect to protect the rights of our users. Therefore, privacy and protection of personal information of consumers is shown below will be our commitment to protecting the maximum interests of all our customers.

This privacy policy explains what personal information is collected through this Web site, how that information is used, to whom it’s disclosed, and how it’s safeguarded.  If you have any suggestions, please send to email support@viviane.vn We would love to hear how we can serve you even better in the future. Your feedback is most valuable to help us see our products and services through our customers’ eyes and better understand your needs and expectations. We are happy to listen to your suggestions to find out how we can further improve our services and make your travel experience as personal and enjoyable as possible.

Collecting personal information

Viviane.vn does not sell, share or exchange customers’ information for any others third parties. Collecting personal information is only used within Viviane. 

Collecting information is recorded and stored by our system, you  actively provide us when ordering at www.viviane.vn.

When you create a new account or at any time when using the site, you are asked to provide personal information fully and accurately including full name, email address, password to access account, date of birth, gender, phone number, shipping address.

We collect personal information directly from you to do all the things typically associated with Web site.  We collect include name, address, phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.

We only provide your information for third parties who deliver your products.

You must commit to protect your personal information and do not reveal them to third parties. We do not take any responsibilities for the misuse of passwords if this is not our fault.

To better understand what you do while on this Web site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer. It’s used to do things like see how you navigate this Web site, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, tailor your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history. 

Delivery man of Viviane or carrier partners of Viviane will contact you to deliver your goods to you. If your choice of payment method is not via the credit card or bank transfer, please pay directly to the delivery man when receiving your products.

Area of using formation

Viviane will strictly not sell, trade, share or allow third parties are part of customers’ collected personal information. The personal information collected online will be disclosed within our corporate groups for internal use only.

The personal information we collect from you will be used in some or all of the following purposes:

• To the delivery of your order.

• To update you with the delivery information, including other services that the customers require.

• To provide you with relevant product information.

• To process the delivery to your orders and provide you with other services and the information offered through our website and which you request.

• To administrate or manage your user account with our system.

• To verify and carry out the financial transaction information in order to affirm the payments you make online.

• To check the number of data downloads from our website in order to develop or improve the layout and/or content of the pages on our website to meet more customers’ needs.

• To make us know visitors on our website even more.

• To study and carry out the research on users’ demographic statistics on our website.

• To update the information that benefits and meets your needs, including product information, our services and all the reasons mentioned above.

• We are sure that you have the same opinion and allow us to well keep your personal information to your benefits. 

• Promotion programs or news of products will be only sent to customers if they agree.

• To deliver products to customers, we can provide your information includes name, telephone and address for third parties.(suppliers or delivery services).

• When you make online payments at the site , the relevant information including card and your bank account  will be handled by our international  network dealer. 

•  You just give us or agents accurate information , notify us of any changes.

• You commit to protect your personal information and do not reveal them to third parties. We do not take any responsibilities for the misuse of passwords if this is not our fault.
  

Store information

Your personal information will be stored until a request for cancellation or members log in and self-cancel. In any remaining cases, the personal information of members will be kept confidentially on servers of  viviane.vn.

The organism in charge collects and manages the personal information.

The organism in charge: Viviane CO, LTD

Address: 69 Nguyen Van Cong street, ward 3, Go Vap District, Ho Chi Minh city 

Tax code: 0313548531 

Telephone: (08) 38943780 Email: support@viviane.vn

Access and edit your personal data

All details about your orders are also stored but will not be made public directly. You absolutely can access this information (including details of orders, the product was sent and received, email, bank account and newsletters that you set long-term monitoring), amend, update your personal information by logging in the personal account and select "edit profile". And anytime, you can ask us to change your personal information or your order information by contacting Viviane customers services via phone number: (08) 38943780 or email to: support@viviane.vn.

You have full rights and obligations with the personal information that you provided (including account, password, etc.) and your activities on the site will be done in connection with the using of this information When detecting any signs of unauthorized using your account and password, you can immediately inform us by phone (08) 38943780 or email to support@viviane.vn to get timely support. 

Privacy Statement

Terms and Conditions 

Viviane ensures that all of your personal information will safely and securely be stored when you conduct online transactions at www.viviane.vn.

We only use your personal information to serve your demands or other purposes that you agree. We do not transfer, provide, copy for any third parties for commercial purposes or any illegal purposes.

All transaction information will be kept confidential, but in cases which the law requires, we will be required to provide this information for law enforcement agencies.

From the first step to completing your orders, your payment information will be encrypted for security. When finishing, safe mode will log out automatically.

We absolutely do not take any responsibilities whatever, in any forms for the loss or damage if you do not comply with the rules of confidentiality of information supplied in Terms and Conditions (including the security of payment information).

There is no any individuals or organizations will be allowed to intervene or edit, change the data structure within the site whether by the type of tools, applications, programs or any other form.  All propaganda activities or spreading illegal acts that aim at infiltration , copy, store or destroy the data system on the site is prohibited under the law of Vietnam. 

 We will ask the authorized state agency to handle individuals or organizations that commit violations when necessary under the law of Vietnam.

Rights to access personal information of customers

You have full rights to access, change, or delete your personal information by visiting the website www.viviane.vn, login and select “Edit profile “. And anytime, you can ask us to change your personal information, your order information by contacting Viviane customer service via by phone number: (08) 38943780 or email to: support@viviane.vn

Customer Care Center and Marketing department have right to access your information in limitation to notify the customer care programs, promotions and products under your permission.

Solving customers’ complaints: All complaints related to the protection of consumers’ personal information are adjusted and settled under the laws of Vietnam .You can send your complaints to the Customer Care Center by phone (08) 38943780 or email to support@viviane.vn to receive adequate feedbacks within 24 hours. If there are any disputes arising from the use of this website or order on this website that cannot be resolved by the way of an agreement, the dispute will be resolved finally in a competent court in Vietnam.

Some other notes on the personal information

Your personal information may be used to make a market research, analyze the needs of consumer but details will be hidden. You can refuse to participate at any time. Any answers to survey or explore the market that will not be transferred to third parties. The only thing is to provide your email if you want to join the answer will be saved separately from your email.

You will get information about us , our website , other websites , products , newsletters , any information relating to companies within the group or business partners . If you do not want to receive this information, we will stop sending.

We will continue to hide the user data on the website and use for many different purposes, including the determination of users’ location and links in the email to users and provide anonymous data to third parties. However, this data does not have the ability to identify individuals.

In any contest, we will use the data to notify the winners and advertising offers. You can enroll for more details about the contest.